Satiscript

AI-powered call center tool generating tailored agent scripts to boost customer satisfaction. Features a performance dashboard for real-time monitoring. Awarded 1st Runner Up in our Engineering Research Colloquium.

Technologies Used

Python

Machine Learning

OpenAI API

Next JS

Key Features

Real-time AI script generation using OpenAI GPT
Customer emotion detection via fine-tuned BERT model
Live transcription during active calls
Dashboard for data analysis and visualization

Project Overview

Satiscript is a smart AI-powered tool designed for call centers to improve agent communication through dynamic scripting.

It features real-time dashboards, performance tracking, and insights tailored to customer satisfaction goals.

This project was awarded 1st Runner Up at UE Caloocan's Engineering Research Colloquium.